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Starlit Fencing Campbelltown (ABN 92 800 677 629) runs this website. This policy explains what personal information we collect, why we collect it, who we share it with, and how you can access or correct it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
The short version
- We collect only what we need to arrange your fencing quote.
- Your enquiry goes to one licensed local fencing contractor who services your area.
- We never sell your details, and we won’t add you to a marketing list without your permission.
- Google Analytics uses cookies to measure how the site is used, and you can opt out.
- You can ask to see, correct or delete your information at any time.
01How our service works
Starlit Fencing Campbelltown connects homeowners and businesses in Campbelltown and the Macarthur region with independent, licensed local fencing contractors.
When you request a quote or call us, we pass your enquiry to a partner fencing contractor, who contacts you, measures the job and gives you a quote. If you go ahead, your agreement for the work is with that contractor.
02What information we collect
We only collect what we need to respond to your enquiry.
When you fill in a form
- Your name
- Phone number and email address
- Suburb or property address
- Fence type, approximate length and job details
- Any photos you upload
- Anything else in your message
When you call us
- Your phone number, plus the date and time of the call
- Your name and the job details you describe
When you visit the site
- Pages you view and how long you stay
- Your device and browser type
- Your approximate location (city level)
You don’t have to give us your details to browse the website. If you want a quote, though, we need at least a name and a way to contact you. You can ask general questions without identifying yourself, but we may not be able to help as fully.
03How we use your information
We use your information to:
- respond to your enquiry
- pass your job details to a partner fencing contractor so they can contact you and quote
- follow up to check that your enquiry was handled
- understand how people use the website so we can improve it
- meet our legal obligations
We won’t sell, rent or trade your personal information. We won’t add you to a marketing list without your permission.
06Is your information stored overseas?
Some of our service providers, including Google and our email provider, may store information on servers outside Australia, such as in the United States. We choose reputable providers who protect the information they hold.
07How we keep your information secure
Enquiries reach us by email. The website itself does not store form submissions. We take reasonable steps to protect your information from misuse, loss and unauthorised access. These include password-protected accounts and limiting access to the people who need it.
No method of sending information over the internet is completely secure. Please don’t include sensitive information, such as bank details, in a form or email.
We keep your information only as long as we need it to deal with your enquiry and keep proper business records. After that, we delete it.
08Accessing or correcting your information
You can ask what personal information we hold about you, or ask us to correct or delete it. Contact us using the details below. We’ll respond within 30 days. Access is free.
09Making a complaint
If you think we’ve mishandled your personal information, please contact us first so we can fix it. We’ll look into your complaint and reply in writing within 30 days.
If you’re not happy with our response, you can complain to the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
Website: oaic.gov.au (opens in a new tab) · Phone: 1300 363 992
10Links to other websites
Our website may link to other sites, such as Google Maps or a government register. We’re not responsible for how those sites handle your information, so please check their privacy policies.
11Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top. Using the website is also covered by our Terms and Conditions.
